Yo MCG, I got your back.

a couple of weeks ago, MCG posted a tirade against a company called Iced Out Gear because the Pimp Cup he ordered from them looked "like it was made by a retarded 3rd grader at craft time." He posted their e-mail address and asked his readers to send them some "trash talk". Well, I had a healthy exchange of trash talk with them....

[xander88@gmail.com - Fri Jul 15 22:13:29 2005]:

I heard you guys fucked with MCG. You better watch out - you don't
have a clue who you're dealing with. You better pray he doesn't
put a hex on you. Motherfuckers.

On 7/19/05, support@icemdoutgear.com wrote:

HELLO I AM SO SORRY BUT IF YOU HAVE APROBLEM WITH ANYTHING
GIVE US A CALL TO(866)442-5464 EXT 308.
THANK YOU.

[xander88@gmail.com - Tue Jul 19 21:31:00 2005]:

why can't i just e-mail?

On 7/20/05, support@icedoutgear.com wrote:

HELLO IF YOU HAVE A PROBLEM WITH ANYTHING THEN CONFRONT US
OVER THE PHONE ABOUT IT .

IOG.

[xander88@gmail.com - Wed Jul 20 22:46:53 2005]:

What is the difference if I use phone or e-mail? Do you know
how many companies are able to resolve issues via e-mail? It's
probably cheaper for you too. Unless you pay a flat rate for your toll-free
line, I'm sure you'd be better off not having me call and run up your
bill. Why even have an e-mail address then if you can't
resolve issues with it?

On 7/21/05, support@icedoutgear.com wrote:

If you could do it over email why not do it over the phone what
are you so afraid of.

iog

[xander88@gmail.com - Thu Jul 21 14:58:04 2005]:

that's not really a good answer. I could say the same - except in
reverse - about you. If you could do it over the phone why not
do it over e-mail what are you so afraid of.

On 7/21/05, support@icedoutgear.com wrote:

PLEASE STOP EMAILING US IF YOU HAVE ANY PROBLEM WITH ANY PRODUCT OR
ORDER THEN GIVE US A CALL IF NOT THEN YOU ARE JUST WHASETING OUR
TIME .

THANK YOU.

[xander88@gmail.com - Thu Jul 21 16:59:30 2005]:

Wasting your time? You are the ones wasting my time. I contacted you
regarding a legitimate complaint and you chose to discuss methods of
communication rather than dealing with the issue at hand. Don't just
tell me to go away just because you have no response to why you can't
deal with issues via e-mail.

Please, I implore you, stop wasting MY time and lets get down to
business and deal with the real issues. It is a simple matter that I
am sure you can deal with over e-mail.

On 7/21/05, support@icedoutgear.com wrote:

HELLO IF YOU NEED TO COMPLAIN ABOUT SOMETHING THEN EMAIL
ERIC@ICEDOUTGEAR.COM.
IOG

[xander88@gmail.com - Thu Jul 21 18:12:48 2005]:

Who's Eric? I thought this (support@icedoutgear.com) was the e-mail
address for support.

By the way, are you typing all caps...

a. to try to irritate me
b. because you're screaming
c. your caps lock button is stuck in the on position
d. you have a capital letter fetish

On 7/21/05, support@icedoutgear.com wrote:

blank e-mail

[xander88@gmail.com - Thu Jul 21 22:54:30 2005]:

You just sent me a blank e-mail. Is this why you don't like to use e-mail?

On 7/22/05, support@icedoutgear.com wrote:

blank e-mail

[xander88@gmail.com - Thu Jul 22 19:27:42 2005]:

Eric is not going to look kindly on this. This is not good customer service.

What is his phone number?


After this, I received another blank e-mail. So, I decided to respond with a blank e-mail of my own (they will feel my wrath!). Then they came back with another blank e-mail at which point I sent them 25 blank e-mails in a row. Then...I received this from "Tina"...

Hello,

We have received the barrage of e-mails that you have sent and we still need you to provide us with your order information. Without that information we have no way of assisting you. The reason you have been asked numerous times to call us is because you have provided no information for us to reach you. Our Customer Service Representatives have attempted to assist you but unfortunately you have been nothing but irate. I will assist you to the best of my ability but you must understand that this is a professional business and we are here to provide service to our customers, not to tolerate verbal abuse. Again, let me stress that I will assist you in the fullest but you must direct your concerns to me in a calm and appropriate manner. Please respond with your payment method, zip code, full name, and order number if available.

Thank you,
Tina

I then responded with this...

Don't try to blame me for your company's poor customer service. If you
look back at the e-mails I exchanced last week with your 'service'
e-mail address, you will see that I was never asked for any additional
information. I was only told to call in. When I said repeatedly that
was not possible and that I'd like to resolve the issue via e-mail, I
ended up being spammed by your company. Repeatedly I was sent blank
e-mails. This is a complete waste of my time. I still don't understand
what the problem is with resolving this via e-mail. Why couldn't that
be done? Instead you guys chose to repeatedly e-mail me back and
discuss a method of communication rather than the issue at hand which
is why you gave MCG such a hard time. He placed an order with you a
few weeks ago and received a cup that was constructed by a 5 year old.
What kind of business are you guys running anyway? Seems like it's
all a scam. MCG is not happy about this.

Then, the almighty himself spoke...

This is Eric. I would like to help you with your situation. Please help me by giving me the name on the order that was placed.

Thank You,

Eric Liberman
Chief Operations Officer
818-407-0094 ext 310

Chief Operations Officer....now that's funny! I didn't bother to reply after that. Screw Iced Out Gear!